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Shipping Policy

Office Hours

Our office service hours for online shop, social media, and phone support are from 09:00 am to 06:00 pm IST, Monday through Saturday, excluding Public Holidays.

Pricing and Taxation

All prices listed are in Indian Rupees (INR) and include GST and standard shipping costs.

Liability

Aart Tek Creations Pvt Ltd is not responsible for any damage resulting from the use or misuse of our products. Any damage incurred remains the responsibility of the user or their guardian.

Purchasing Process

  1. Order Confirmation
    After payment is processed, Aart Tek Creations Pvt Ltd will provide the customer with a purchase confirmation.
  2. Production Time
    • Made-to-Order Products: Some items are made to order, with an estimated production time of 3 to 5 days.
    • In-Stock Products: Ready-to-ship items will be dispatched within 2 working days.
      Please note that production times may vary during the holiday season.

Shipping Notification
Upon shipping, you will receive real-time updates with the tracking number and the name of the courier handling your package.

Final Sale
All sales are final. Once payment is processed, no cancellations or modifications will be accepted. This policy is in place because our products are often made to order.

Shipping

  • Courier Services
    We ship our products via reputable courier services, including Professional, Delivhery, and FedEx, depending on the serviceable area.
  • Tracking Information
    Once your order is shipped, you will receive tracking information. You can track your package through the respective courier's tracking page.
  • Delivery Verification
    We recommend keeping track of your package and verifying all contents upon delivery.
  • Reporting Issues
    If there is any fault or inconvenience with your delivery, please notify us immediately so we can follow up and provide a solution. You can contact us at namaste@forteentoys.com.

Defects and Damage

Any defects or faults on our part will be addressed at no cost to the customer. However, Aart Tek Creations Pvt Ltd will not offer refunds or replacements for damages resulting from modifications, improper use, improper assembly, or failure to follow care and maintenance instructions for the wooden toys.